We at SST Sensing aim to go the extra mile for our customers. We take pride in what we do and are firm believers in “we do the work, not the customer”. Our mission statement sums up who we are and what we are about. “We aim to solve our customers problems by providing excellent products coupled with great customer support and communication”.
When we receive positive feedback from our customers, it gives us job satisfaction and reminds us that it doesn’t take a lot on our behalf to make a customer’s life a bit easier, if only for a few minutes, each day.
Proactive technical and application support is very rare in the sensor industry, and that is where we try and differentiate ourselves from our competitors. Our engineers can provide full application and technical support on all of our product ranges and assist new and existing customers/enquiries as and when they need support.
Recently, we received an enquiry from a French company for our Liquid Level Sensors. The customer required a customised sensor which required 2 pull up resistors and an LED. Our technical team responded to him with the relevant information the customer would require to select a product that would be suitable for his application. After reviewing the documentation, the customer had more questions for us. We had a telecom to go over all of the details of his application and managed to recommend a suitable sensor that would fit his sensor requirements. As a result, our customer purchased some samples and sent us some lovely feedback explaining how impressed he was with our service and how it was such a rare occurrence in our industry.
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