INSPIRATION pro offers the latest innovations in quality monitoring solutions. The software operates with user-friendly interfaces requiring a minimum of training. It is browser-based and provides intranet or internet access for authorized users from anywhere in the world.
Easy integration : This powerful software application uses an open architecture that may be integrated smoothly into any organization's IT infrastructure. It avoids duplication of existing capabilities through modular construction.
Bulk or selective recording: Combined with ASC's recording solutions, MARATHON EVOLUTION or EVO ip, and supported by Computer Telephony Integration (CTI), the advanced architecture of INSPIRATION pro may be used to fully record all activities or selectively record specific calls or agents by using the advanced record planner.CTI, Automatic Call Distribution (ACD) or other applications like CRM or workforce management deliver additional call information to be used with INSPIRATION pro. The solution provides a variety of connection possibilities for VoIP and TDM.
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