The Customer Interaction Express (CIE) is an all too familiar application to ANT Telecom. The core technology is based on proven technology of the Business Contact Centre (BCC) implemented at numerous ANT customers over the past few years.
The Customer Interaction Express (CIE) is a comprehensive Contact Center solution designed for midsized businesses. Customer Interaction Express provides companies or government institutions the ability to integrate voice, e-mail, fax and SMS communication channels into a single contact center solution and manage the entire customer interaction lifecycle. By linking multiple sites together into one cohesive contact center, CIE can lower costs and improved interactions with customers
Visit the ANT Telecommunications website for more information on Customer Interaction Express