Avaya Proactive Contact is a suite of hardware and software that enable proactive, opportunistic management of customer relationships within the contact center. This solution delivers best-in-class efficiency and effectiveness to today's call center, as it optimally manages calls to and from customers. Whether a calling mission requires inbound, outbound or blended solutions, Avaya Proactive Contact provides unparalleled technology to meet the demands of every customer's business. It contains a superior call pacing algorithm called Cruise Control that ensures the automatic control of Service Levels, thus resulting in increased agent productivity that delivers a better retun on investment compared to legacy dialing systems.
Visit the ANT Telecommunications website for more information on Avaya Proactive Contact